Delivery & Returns

Shipping Information:

Please note: Collagen gummies are sensitive to heat in transfer. During the summer month's you can purchase haircarebear's gummies at your local Woolworths if you live outside NSW.

Where can I buy haircarebear gummies?

Our delicious bears are available to purchase through our website, in Woolworths stores and Coles supermarkets. 

How much does shipping cost?

Standard shipping is free within Australia on orders over $60! We also offer express and international shipping at an additional cost.

How do I track my package?

After you have purchased your delicious gummies we will send you an email confirmation with a tracking number.

I did not receive a shipping order or confirmation for my order?

If you have any problems with shipping or confirmation emails please contact us at hello@haircarbear.com.au to confirm the order was placed.

Make sure you check your junk folder as shipping order confirmation details may end up there!

When will my order be processed?

Orders will be processed during business hours (Monday – Friday). Orders received out of business hours will be processed the following working day.

Express Post guarantee temporarily suspended

Due to the delays that Australia Post are experiencing with the ongoing impacts of the Coronavirus pandemic, Express Post will still be available and will continue to be the fastest option for customers, however we cannot guarantee that it will be next business day delivery. Australia Post will also be suspending the Express Post guarantee of a refund of the parcels that are delayed and because of this we will also not be refunding the postage of any Express Post parcels that do experience delays. The temporary removal of the Express Post guarantee is not intended to impact any rights that customers may have under the Australian Consumer Law.

Returns Information:

The team at haircarebear hold safety and results as our top priority. All of the amazing ingredients inside each gummy are GMP approved, HACCP certified and carefully formulated to not only be safe but look and taste amazing too!

Opened or damaged bottles will not be refunded. Returns will only be processed after being inspected by the haircarebear team.

Refunds will be provided in circumstances that are seen as acceptable by haircarebear. Perceived ‘lack of results’ will not be accepted as reason for return.

Shipping costs will not be included in refunds.

To get in touch please email us at hello@haircarebear.com.au